CUSTOMER CARE
Customer
Care
We've gathered the essentials here so you can find what you need quickly and get back to wherever you're headed next.
From our door to yours.
Processing
Orders are prepared and processed before shipment. Processing times may vary during launches, holidays or promotional periods.
Tracking
Once your order ships, tracking information will be sent to the email used at checkout.
Delivery
Delivery timing depends on destination, carrier and shipping method. Check your tracking link for the latest update.
Changed your mind? We're here to help.
Returns
Eligible items should be unworn, unused and returned in original condition with packaging where applicable.
Exchanges
Need a different size or style? Contact Customer Care and we'll guide you through the available options.
Refunds
Once an eligible return has been reviewed, refunds are issued to the original payment method.
The right fit makes everything easier.
Find Your Size
Compare your usual footwear size with the size information shown on each product page.
Between Sizes?
If you're unsure, contact us with your usual size and the Sweechee style you're considering.
Try Them On
Keep soles clean when trying footwear at home until you're sure you'd like to keep the pair.
A little care goes a long way.
Clean Gently
Use a soft cloth and a gentle cleaning method. Avoid aggressive chemicals unless specifically recommended.
Dry Naturally
Allow footwear to air dry naturally and avoid prolonged exposure to excessive heat.
Store Well
Keep your Sweechee footwear in a clean, dry place when not in use to help preserve its shape.
Something doesn't look right?
If you received the wrong item, your package appears damaged or there's another issue with your order, contact us with your order number and a short description of the problem.
Order Number
Have your order number ready when contacting support.
Email Address
Use the email address associated with your order.
Photos
For damaged or incorrect products, photos can help us review the issue faster.
Description
Briefly explain what happened and how we can help.
A few quick answers.
How can I track my order?
Can I change my order after placing it?
What if I ordered the wrong size?
What if my package says delivered but I can't find it?
How should I clean my Sweechee footwear?
Talk to the SWEECHEE team.
Send us your question and include your order number whenever possible. We'll use the information you provide to point you in the right direction.